As a woman-owned company, Mattress Connection takes a different approach to both customer service and business operations. They provide customers a low-pressure environment and experience because that is how Joann, the owner, likes to be treated when she is out shopping. This provision allows customers the time and information they need to make their choices and ultimate purchase decision without pushy salespeople or rushing the process. Through years of being a customer herself, Joann has been able to pinpoint exactly what makes up a comfortable shopping experience and that's exactly what Mattress Connection aims to provide when you come in to choose your perfect mattress.
Coming from a background of over 17 years in the mattress industry, owning her own store for nearly 11 years, and starting out in the industry working directly for Sealy Mattress for almost three years, Joann has seen all sides of the business and brings a viewpoint built from multiple angles.
In such a male-dominated retail industry, and because 75% of all mattress buying decisions come down to women and the choices they're making for their households, it is comforting to know that there is a softer touch behind the scenes at Mattress Connection. This softer touch and focus carries all the way through the product selection, which is all chosen with a woman's curves and needs in mind. Mattress Connection also aims to create a safe space where women can support other women, fostering a strong community with - and by buying from and selling to - each other.